Good to know · Updated September 2026
Frequently Asked Questions
Quick answers about staying at Conga Boutique Hotel in Puerto Viejo de Talamanca. Can’t find yours? Message our reception team on WhatsApp at +506 2750 0681.
Arrival & departure
What time are check-in and check-out?
Check-in is from 3:00 pm and check-out is until 11:00 am. Arriving late or early? Send us your arrival time on WhatsApp at +506 2750 0681 so we know when to expect you.
Can I check in early or check out late?
Late check-out is subject to availability and may carry an extra charge. If you booked directly with us, late check-out when available is one of your perks: subject to availability on the day. Early check-in isn’t guaranteed; message us your arrival time and we’ll tell you what’s possible.
Your stay
Is breakfast included?
Yes. Every stay includes à-la-carte breakfast in the garden, every morning, whether you booked on our website, Booking.com, Expedia or Airbnb. See the breakfast menu.
Is there Wi-Fi?
Yes, our rooms and suites have Wi-Fi. If you’re considering the two-bedroom Garden Home, message us and we’ll confirm the details for your stay.
Do all rooms have air conditioning?
All our rooms and suites have air conditioning, and most also have a fan. For the two-bedroom Garden Home, message us and we’ll confirm how it’s set up before you book.
Is there a swimming pool?
Yes. Conga has an outdoor pool with loungers, set in the jungle garden among palms and heliconias.
Is Conga suitable for guests with reduced mobility?
We have one wheelchair-accessible room: a ground-floor Superior Garden Room with a queen and a twin bed, ramps and a bathroom adapted for wheelchair access. Our Terrace and Jungle View Suites are on the upper floor. Tell us about your needs before you book and we’ll help you choose.
Families & pets
Are children welcome?
Yes. Children up to 6 years old stay free when sharing a room with adults, within the room’s maximum occupancy, and cribs are available on request. For families, our Jungle View Suites sleep up to four and the two-bedroom Garden Home up to five.
Are pets allowed?
Pets are allowed only on request and may incur additional charges. Please ask us before you book so we can confirm.
Booking & payment
What is the cancellation policy?
Cancellation policy: Flexible rate: free cancellation or changes up to 14 days before check-in. Cancellations within 14 days of check-in are charged 100% of the stay, and no-shows or early departures are not refunded. Non-refundable rate: paid in full when you book; it cannot be cancelled, changed or refunded. Your rate's conditions are shown in the booking engine before you pay and repeated in your confirmation.
Do I need a credit card to confirm my reservation?
Yes. To guarantee your reservation, a credit card is required, and non-refundable rates are charged in full when you book; for other rates an authorization hold may be placed as a guarantee and the balance is paid at check-in or as stated in your booking confirmation. Rates are in US dollars. Prices shown on our website are before Costa Rica’s 13% VAT (IVA), which the booking engine adds before you pay.
Still have a question?
Message our reception team on WhatsApp. Real people, right here in Puerto Viejo.